FAQ

Frequently asked questions

If you wish to book Finland tour from us, you can either book it online on our portal or send a email at info@finlandtour.fi. We prefer email medium for offline booking.

The cancellation policy usually depends on various factors. For example, time of booking, chosen hotel, tours and mode of payment. It will be shared at the time of booking.

If you wish to cancel the active booking, you need to send us email at info@finlandtour.fi. Our executive will act promptly.

Yes, We offer group tours of Finland. These tours operate on specific dates. One can email at info@finlandtour.fi to know the dates.

Yes, Finlandtour.fi offers customised tour packages for Finland. If one wants to get quote for customised tour of Finland, they can send us an email.

Yes, we do offer services to travel agents. There is a different channel for that . Travel agents can visit visitfinlanddmc.fi for B2B Finland service.

We receive payment via Bank transfer in multiple currencies. One can pay us for their Finland tour in USD, EUR, GBP, SGD, AUD, AED, INR, HKD and VND.At the moment, we do not accept card payments for invoices above €2000. This is due to: High payment gateway fees: International transactions incur a 6% charge, which becomes significant on large amounts (e.g., €10,000 → €600 in fees). Transaction scrutiny: Large card payments are often flagged and held by payment gateways for 6–10 months, causing delays and inconvenience for both customers and us.For larger invoices, we recommend bank transfers via SWIFT for security and faster processing.