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Booking and Payment:
- All bookings must be made in advance through our website or authorized booking channels.
- Full payment is required at the time of booking to confirm your reservation.
- We accept major credit cards and PayPal for online payments.
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Cancellation and Refunds:
- Cancellations made at least 72 hours before the scheduled departure time are eligible for a full refund.
- Cancellations made less than 72 hours before the scheduled departure time are non-refundable.
- No-shows will be charged the full amount and are non-refundable.
- Refunds will be processed back to the original payment method within 7-10 business days.
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Changes to Bookings:
- Changes to booking details, including pickup location, must be requested at least 72 hours before the scheduled departure time.
- We will make every effort to accommodate changes, but they are subject to availability and may incur additional charges.
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Safety and Responsibility:
- Guests are responsible for their own safety and must follow the instructions of the tour guides and staff at all times.
- Participation in activities such as the Snow Sauna and outdoor jacuzzi is at the guest's own risk.
- Parents or guardians are responsible for the supervision of children at all times.
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Weather and Conditions:
- Tours and activities are subject to weather conditions and may be altered or canceled in the event of inclement weather.
- We reserve the right to cancel or reschedule tours due to unforeseen circumstances or conditions beyond our control.
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Liability:
- While we take every precaution to ensure the safety of our guests, we cannot be held liable for any accidents, injuries, loss, or damage to personal property during the tour.
- Participation in activities is voluntary, and guests assume all risks associated with participation.
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Privacy Policy:
- We are committed to protecting your privacy and will only use your personal information for the purpose of processing your booking and providing you with the requested services.
- Your personal information will not be shared with third parties without your consent, except as required by law.
By booking a tour with us, you agree to abide by these terms and conditions. If you have any questions or concerns, please don't hesitate to contact us.
My wife and I had an unforgettable experience at the Arctic Snow Hotel.